Senior Instructional Designer

Who you are

You have a strong background in instructional design, with experience in creating effective learning experiences that drive performance improvements. Your understanding of customer support operations allows you to tailor training programs that meet the specific needs of agents and enhance their skills. You are data-driven, leveraging insights to inform your design choices and ensure that learning initiatives align with business goals. You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams and stakeholders. You are passionate about developing engaging content that resonates with learners and fosters a culture of continuous improvement. You thrive in a remote work environment, demonstrating self-motivation and the ability to manage your time effectively.

Desirable

Experience with e-learning tools and platforms is a plus, as is familiarity with performance metrics in customer support. A background in technology or IoT-related industries can enhance your ability to connect with the content and the audience.

What you'll do

In this role, you will design and develop instructional materials that enhance the skills of Samsara's Customer Support team. You will collaborate with subject matter experts to identify training needs and create engaging learning experiences that support agent performance and customer satisfaction. You will analyze data to measure the effectiveness of training programs and make recommendations for improvements. Your responsibilities will include creating e-learning modules, facilitating training sessions, and providing ongoing support to ensure that agents have the resources they need to succeed. You will also stay updated on industry trends and best practices in instructional design to continuously enhance your approach.

What we offer

Samsara provides a supportive and innovative work environment where you can make a significant impact. As a remote employee, you will have the flexibility to work from anywhere in Mexico while being part of a dynamic team. We offer competitive compensation and opportunities for professional growth and development. Join us in shaping the future of physical operations and making a difference in industries that are vital to our global economy.