Technical Lead, NOC Services

Who you are

You have 8-10 years of experience in IT, with a significant focus on server/client support for at least 6 years. Your background includes remote server and client administration, where you've honed your troubleshooting and management skills. You possess exceptional communication abilities, allowing you to effectively collaborate with various teams and stakeholders. Your technical expertise is complemented by a strong understanding of networking principles and Linux systems, enabling you to address complex issues efficiently. You thrive in environments that challenge your problem-solving skills and are committed to delivering high-quality support to clients. You understand the importance of customer satisfaction and are willing to go above and beyond to ensure their needs are met. We encourage you to apply even if your experience doesn't match every requirement.

What you'll do

As a Technical Lead at Kaseya, you will be responsible for overseeing the NOC Services team, ensuring that server and client support is delivered effectively and efficiently. You will lead troubleshooting efforts, guiding your team through complex technical issues while maintaining a focus on customer satisfaction. Your role will involve collaborating with other departments to streamline processes and improve service delivery. You will also be tasked with mentoring junior team members, sharing your knowledge and expertise to foster their growth within the organization. Additionally, you will analyze performance metrics to identify areas for improvement and implement best practices in server/client management. Your leadership will be crucial in driving the team's success and ensuring that Kaseya continues to provide top-notch IT infrastructure solutions.

What we offer

Kaseya offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technologies and contribute to solutions that impact organizations worldwide. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to empower IT organizations and Managed Service Providers to achieve sustained business success through our award-winning solutions.