Success Programs Delivery Lead

Who you are

You have a proven track record in leading customer success programs, with a focus on delivering exceptional experiences that drive business value. Your experience includes working with cross-functional teams to ensure alignment and execution in customer interactions, whether digital or human-centered. You understand the importance of leveraging technology to empower customers and have a passion for helping them realize the full potential of their investments.

You possess strong leadership skills and are adept at managing teams to achieve operational excellence. Your ability to foster collaboration and communication among team members is key to your success. You are committed to continuous improvement and are always looking for ways to enhance customer satisfaction and engagement.

Desirable

Experience in cloud solutions and AI transformation is a plus, as is familiarity with Microsoft’s product portfolio. You are comfortable navigating complex organizational structures and can effectively advocate for customer needs within the company.

What you'll do

In this role, you will be responsible for driving the delivery of customer success programs that strengthen security, resiliency, and cloud success. You will lead a team of vendor Customer Success Architects, ensuring they deliver high-quality technical support and guidance to customers. Your focus will be on helping customers quickly realize value from their investments in Microsoft’s cloud solutions.

You will collaborate with various stakeholders across the organization to align customer success initiatives with broader business goals. This includes working closely with product teams to provide feedback on customer needs and experiences, ensuring that Microsoft’s offerings meet and exceed expectations.

You will also be involved in developing and implementing strategies that promote customer engagement and satisfaction. This may include creating training materials, conducting workshops, and facilitating discussions that empower customers to leverage Microsoft’s products effectively.

What we offer

Microsoft offers a dynamic work environment where you can make a significant impact on customer success. You will have access to a wealth of resources and support to help you excel in your role. The company values diversity and inclusion, fostering a culture where all employees can thrive.

You will have opportunities for professional development and growth, with access to training programs and mentorship. Microsoft is committed to empowering its employees to achieve their career goals while contributing to the success of customers worldwide.