Risk Operations Manager, Verifications

Who you are

You have a strong background in risk management, particularly in the payments or fintech sectors, with a proven track record of leading teams effectively. Your experience includes building and scaling teams from the ground up, demonstrating your ability to operate in high-growth technology environments. You possess excellent written and verbal communication skills in both English and Spanish, allowing you to engage with diverse stakeholders and team members. You are detail-oriented and have a high bar for quality, ensuring that your team delivers exceptional support and compliance assessments. You thrive in collaborative settings, valuing inclusivity and the contributions of every team member. You are passionate about enhancing the global economy and are motivated by the mission of your organization.

Desirable

Experience in payments, e-commerce, or fintech is preferred, as well as a background in building and scaling new teams. Familiarity with high-growth technology companies will be advantageous in this role.

What you'll do

In this role, you will lead a team of Verification Risk Operations Associates, focusing on managing higher-tier support and internal escalations. You will assess onboarding possibilities from a verification and compliance perspective, collaborating closely with Product and Engineering teams to ensure that processes are efficient and effective. Your leadership will guide your team in handling complex support cases, empowering them to solve problems and achieve their goals. You will be responsible for setting the strategic direction for your team, ensuring that they meet the high standards expected by Stripe and its users. You will also play a crucial role in fostering a culture of collaboration and excellence within your team, celebrating successes and learning from challenges. Your ability to communicate effectively will be key in liaising with various departments and stakeholders, ensuring that everyone is aligned on objectives and processes.

What we offer

At Stripe, you will be part of a vibrant team in Mexico City, dedicated to reshaping the financial landscape for businesses worldwide. We prioritize collaboration, innovation, and excellence, creating an environment where every team member's voice matters. You will have the opportunity to work on meaningful projects that have a direct impact on the global economy. We offer competitive compensation and benefits, along with a culture that encourages personal and professional growth. Join us in our mission to increase the GDP of the internet and make a difference in the financial infrastructure landscape.