Empowering the workforce for the AI era
Multiverse is an upskilling platform focused on AI and tech adoption, partnering with over 1,500 companies including Google and Facebook. Headquartered in Paddington, London, Multiverse has raised $414 million in funding and employs between 501-1000 people. Their innovative approach to work-based tr...
Employees enjoy a focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme, and free gym memberships through Wellhub....
Multiverse fosters a culture centered on practical, work-based learning that empowers individuals at any career stage. Their commitment to measurable ...
Multiverse • London
Multiverse is seeking an Advanced Support Manager to lead customer support initiatives and enhance client satisfaction. You'll bridge departments to resolve client issues effectively and coach your team to achieve high performance. This role requires experience in managing support teams.
You have a proven track record in managing customer support or success teams, demonstrating your ability to lead and motivate others towards achieving high performance. Your detail-oriented approach and data-driven mindset enable you to consistently meet and exceed performance targets. You thrive in a collaborative environment, bridging various departments to ensure swift and effective resolution of client issues. Your leadership style is dynamic, fostering a culture of excellence within your team. You understand the importance of safeguarding responsibilities and are prepared to complete necessary background checks as part of the hiring process.
In this role, you will report directly to the Senior Manager of Support Services, taking charge of delivering exceptional support to our customers. You will be responsible for coaching and motivating your team, ensuring they have the tools and guidance needed to perform at their best. Your focus will be on maintaining high standards of service quality and speed, addressing client issues promptly and effectively. You will analyze performance metrics to identify areas for improvement and implement strategies to enhance team efficiency. Collaborating with other departments, you will work to streamline processes and improve the overall customer experience. Your role will also involve regular communication with stakeholders to ensure alignment on support initiatives and client needs.
Joining Multiverse means being part of a mission-driven organization that is transforming the workforce through innovative upskilling programs. You will have the opportunity to work in a supportive environment that values your contributions and encourages professional growth. We offer competitive compensation and benefits, along with a culture that promotes collaboration and continuous learning. As we continue to scale, you will play a key role in shaping the future of our customer support services, making a meaningful impact on our clients and their success.
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