Customer Success Engineer I

Who you are

You are a self-starter who thrives in a flexible work environment, eager to take on responsibility and contribute to the success of customers. You possess strong problem-solving skills and are capable of managing technical support cases effectively. Your ability to listen to customer concerns and diagnose issues will be key in providing excellent service. You are comfortable working in shifts, including weekends, and are committed to delivering high-quality support.

What you'll do

As a Customer Success Engineer I at Rubrik, you will be responsible for providing enterprise-level technical support to our customers through various channels such as phone, web, email, and chat. You will handle a range of technical support cases, from basic user inquiries to complex issues requiring in-depth analysis. Your role will involve diagnosing problems within the customer environment and implementing appropriate solutions to resolve them. You will work closely with customers to understand their needs and ensure they receive the best possible support. You will also contribute to the continuous improvement of support processes and help develop a positive customer experience.

What we offer

Rubrik offers a collaborative and engaging work environment where you can grow your skills and advance your career. You will have the opportunity to work on diverse projects that align with your interests, fostering both personal and professional development. We believe in empowering our engineers and providing them with the tools they need to succeed. Join us and be part of a team that values innovation and customer satisfaction.