The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • Dublin, Ireland
Intercom is seeking an Account Manager to drive growth in their commercial sector. You'll be responsible for managing customer relationships and enhancing their experience with Intercom's AI solutions. This role requires a strong sales background and a passion for customer service.
You have a proven track record in sales, ideally with experience in account management or customer relationship roles. You understand the importance of building strong relationships with clients and are driven by results. Your communication skills are top-notch, allowing you to effectively convey the value of Intercom's solutions to potential customers. You thrive in a collaborative environment and are eager to contribute to a team that values growth and development.
Experience in the tech industry, particularly in customer service or AI solutions, is a plus. Familiarity with CRM tools and sales methodologies will help you excel in this role. You are adaptable and open to learning new strategies to enhance customer engagement and satisfaction.
As an Account Manager at Intercom, you will be responsible for managing a portfolio of clients, ensuring they receive exceptional service and support. You will work closely with the sales team to identify opportunities for upselling and cross-selling Intercom's products. Your role will involve regular communication with clients to understand their needs and challenges, providing tailored solutions that enhance their customer service capabilities. You will also collaborate with internal teams to ensure a seamless experience for clients, from onboarding to ongoing support.
Your success will be measured by your ability to grow client accounts and maintain high levels of customer satisfaction. You will participate in strategy sessions to develop plans for client engagement and retention, leveraging data and feedback to inform your approach. Additionally, you will stay informed about industry trends and competitor offerings to effectively position Intercom's solutions in the market.
Intercom provides a dynamic work environment where you can grow your career in sales and account management. You will have access to ongoing training and development opportunities, allowing you to enhance your skills and advance within the company. We believe in promoting from within and supporting our employees' professional growth. Join us and be part of a team that is transforming customer service through innovative AI solutions.
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