Customer Success Manager III - Mexico

Who you are

You have a proven track record in customer success, ideally with experience in the technology or IoT sectors. Your ability to build strong relationships with enterprise clients is key, as you will be their trusted advisor throughout their journey with Samsara. You understand the importance of onboarding and ensuring customers realize the full value of the products they use. You are data-driven and can analyze customer usage patterns to provide insights that drive adoption and satisfaction. Your communication skills are exceptional, allowing you to articulate complex concepts clearly and effectively to diverse audiences. You thrive in a collaborative environment and enjoy working closely with sales, product, and engineering teams to enhance the customer experience.

Desirable

Experience in a similar role within the IoT or technology space is a plus. Familiarity with data analytics tools and customer relationship management (CRM) software will help you excel in this position. A background in operations or logistics can also be beneficial, given the nature of Samsara's customer base.

What you'll do

As a Senior Customer Success Manager at Samsara, you will play a critical role in ensuring our enterprise customers successfully deploy and adopt our IoT solutions. You will guide them through the onboarding process, helping them understand how to leverage our products to improve their operations. Your focus will be on building long-term relationships with key stakeholders, ensuring they see continuous value from our offerings. You will proactively monitor customer health and usage metrics, identifying opportunities for upselling and cross-selling additional features or services. Collaborating with the sales team, you will assist in renewals and advocate for customer needs within the organization. You will also gather feedback from customers to inform product development and enhancements, ensuring our solutions meet their evolving needs.

What we offer

At Samsara, we offer a dynamic work environment where you can make a significant impact. You will have the autonomy to shape customer success strategies and drive initiatives that enhance customer satisfaction. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to improve the safety, efficiency, and sustainability of physical operations across various industries. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.