Telephony Engineer

Who you are

You have a strong background in telephony systems and a passion for enhancing member experiences through technology. You understand the importance of data-driven insights and have experience in optimizing operational tools to meet business needs. Your analytical skills allow you to identify actionable solutions that improve self-service options for members. You thrive in collaborative environments, working closely with cross-functional teams to deliver reliable and well-documented solutions. You are committed to helping members thrive in their financial journeys and are eager to contribute to a next-generation financial services company.

What you'll do

As a Telephony Engineer at SoFi, you will support and maintain the systems and applications that power our Operations organization. Your primary focus will be on leveraging data to optimize member interactions within the telephony platform. You will work closely with the Team Lead and collaborate with Product, Engineering, and Operations partners to ensure that operational tools are configured and governed effectively. Your role will involve analyzing key insights to drive actionable solutions that enhance member experience and improve self-service capabilities. You will be responsible for ensuring that the telephony systems are optimized for scalability and efficiency, contributing to the overall success of the Operations Infrastructure team.

What we offer

At SoFi, we offer a dynamic work environment where you can invest in your career and personal growth. You will be part of a team that is at the forefront of transforming the financial services industry. We provide opportunities for professional development and encourage you to apply even if your experience doesn't match every requirement. Join us in shaping a brighter financial future for our members.