GHJ is looking for an IT Support Specialist
WHY we get up in the morning
At GHJ we help our people and clients pursue their passions, build thriving businesses, and create a better future.
WHAT we believe
We believe that collaboration is the foundation for success. We work as a business advocate for our clients – providing personalized service and building long-term relationships to help position our clients for the future.
HOW we succeed
We are deeply committed to our core values of Bright Minds, Brave Hearts and Bold Actions and incorporate them into every aspect of our business. By living these values, we are able to meet our strategic objectives of Remaining Fiercely Independent (financial success), Meeting client demands/needs (client success), Reinforcing and expanding cultural distinction (people success).
Summary of Role:
As the IT Support Specialist, you’ll provide end user support to our 250+ employees remotely and in person in our Los Angeles Office. You will leverage critical thinking skills to provide solutions troubleshoot IT issues and take appropriate actions to resolve. You will assist GHJ end users with Tier 1 support issues and escalate issues to Senior IT Staff as needed. You will be key in providing an outstanding IT User experience from an employee’s first day with the firm, ensuring employees have all they need from IT to function well in their roles. You will report directly to the IT Director and will work closely with GHJ’s IT Team to address IT issues that arise and develop long-term solutions. This is a hybrid role that does require being onsite 3 days a week, so you will need to live a commutable distance from our Office in Downtown Los Angeles.
