🚀 Resource Manager - Zagreb

About Datatonic

As Google Cloud's premier partner in AI, Datatonic provides world-class businesses with cutting-edge data solutions in the cloud. We help clients take leading technology to the limits by combining our expertise in machine learning, data engineering, and analytics. With Google Cloud Platform as our foundation, we help businesses future-proof their solutions, deepen their understanding of consumers, increase competitive advantage and unlock operational efficiencies.

Our team consists of experts in machine learning, data science, software engineering, mathematics, and design. We share a passion for data & analysis, operate at the cutting edge, and believe in a pragmatic approach to solving hard problems.

🎯 The Role: Resource Manager

We are seeking a diligent and proactive Resource Manager to support our Global Delivery team, working alongside existing Resource Managers and other Operations Managers, and reporting into the Resource Management Lead.

The ideal candidate will be instrumental in ensuring the efficiency and effectiveness of our consulting organisation, primarily through managing resources—assigning the right people to the right projects at the right time. You will also manage crucial project and people data, streamline administrative tasks, maintain our Professional Services Automation (PSA) systems, and assist with reporting on key metrics to senior leadership.

Given the dynamic and fast-paced nature of working in a technology consultancy, this role would suit someone with impeccable organisation skills and the ability to adapt to the ever-changing requirements of our projects. This is a great opportunity to develop your operational skills as you work with Project Managers, Sales Managers, Finance and collaborate with multiple engineering teams to ensure that our projects are able to run smoothly.

Key Responsibilities:

• Resource and Capacity Management:

  • Assisting the process of creating resource requests and assigning people to projects based on their skills, experience, availability, and career goals.

  • Monitoring consulting employees’ workload, utilisation, and overtime.

  • Assisting in capacity planning by monitoring forecasts and proactively identifying gaps in resource capacity by skill and role

• System Data Management (PSA):

  • Managing data entered in systems such as project delivery timelines, resource assignments, budgets, and skills profiles.

  • Monitoring timesheet submission compliance and ensuring accuracy of time logged by consultants.

• Operational Support and Process Improvement:

  • Assisting Delivery Managers in planning project kick-offs, generating invoices, and project close-outs.

  • Collaborating with Operations, Delivery Managers, Sales Leadership, and Finance to continually improve, document, and train employees on standard operating procedures throughout the project lifecycle.

• Reporting and Administration:

  • Preparing reporting of key metrics within delivery for executive and board-level meetings.

  • Setup and coordinating meetings with key internal stakeholders across Delivery, Sales, and Finance.

✅ Requirements:

• Highly organised approach to your work and able to juggle competing priorities.

• Keen attention to detail to ensure accuracy of data in key systems.

• Strong analytical and problem-solving skills.

• A natural communicator with an engaging and considerate approach.

• A drive to develop communication skills in order to manage stakeholder relationships of all levels.

• Desire to join a diverse, multi-national team of AI & Cloud Engineering enthusiasts.

What would really set you apart:

• Training or hands-on experience in standard project management or agile delivery practices.

• Experience working in a consulting or professional services environment.

• Knowledge and experience of working with CRM and Analytics Tooling.