Director, Renewals and Customer Success Operations

Who you are

You have a proven track record in customer success operations, with at least 5 years of experience leading teams focused on maximizing customer lifetime value. Your strategic vision and operational expertise enable you to design and execute comprehensive renewal strategies that align with business objectives. You possess advanced reporting skills that help in refining strategies based on industry trends and customer feedback.

You excel in fostering cross-functional collaboration, working closely with Sales, Customer Success, Legal, and Finance teams to synchronize renewal goals and uncover growth opportunities. Your ability to maintain a deep understanding of the competitive landscape allows you to proactively mitigate churn risks and enhance customer experience.

Your experience in managing the end-to-end renewal process ensures timely and accurate renewals, upsells, and expansions. You are adept at optimizing processes and tools to boost efficiency and scalability in renewal management, which is crucial for driving business growth.

What you'll do

In this role, you will lead the Renewal and Customer Success Operations team, overseeing the entire renewal process and ensuring that all operations align with the company's revenue targets. You will design and implement strategies that elevate customer experience and optimize revenue streams. Your leadership will be pivotal in developing a culture of collaboration and accountability within your team.

You will collaborate with various departments to synchronize renewal goals and policies, ensuring that all teams are aligned in their efforts to enhance customer satisfaction and retention. Your insights into industry trends and customer feedback will guide the continuous refinement of renewal strategies, making you a key player in strategic decision-making processes.

As you manage the renewal process, you will focus on building strong relationships with key customers, ensuring that their needs are met and that they receive exceptional service throughout their journey with Rubrik. You will also be responsible for implementing and improving processes and tools that enhance the efficiency and accuracy of renewal management.

What we offer

Rubrik offers a dynamic work environment where you can make a significant impact on customer success and business growth. You will have the opportunity to lead a talented team and collaborate with various departments to drive strategic initiatives. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to maximize customer lifetime value and drive long-term success.