Community Solutions Architect

Who you are

You are a seasoned Technical Program Manager with a strong background in optimizing community tools and workflows. With experience in CRM implementation, you understand how to enhance user engagement and community success through effective technical solutions. You thrive in cross-functional environments, collaborating with teams across engineering, product, and community to drive impactful results. Your analytical mindset allows you to turn messy data into actionable insights, ensuring that community strategies are data-driven and effective. You are passionate about building workflows that foster community growth and success, and you have a proven track record of managing complex projects from inception to completion.

Desirable

Experience with community management tools and platforms is a plus, as is familiarity with data analytics tools that can help measure community engagement and success. You have a knack for identifying inefficiencies and implementing solutions that streamline processes and enhance user experiences. Your ability to communicate technical concepts to non-technical stakeholders makes you an invaluable asset to any team.

What you'll do

In this role, you will be instrumental in fixing and deploying community tools for scale, focusing on CRM optimization and automation of critical workflows. You will work closely with the Community Strategy and Insights team to define and create workflows that enhance community growth and success. Your responsibilities will include designing the ecosystem that supports community engagement, ensuring that tools are effectively utilized across teams. You will lead initiatives to improve the adoption of community tools, collaborating with engineering and product teams to implement necessary changes. Your role will also involve analyzing community data to derive insights that inform strategy and decision-making. You will be responsible for managing the technical aspects of community programs, ensuring that they align with Reddit's overall community strategy.

What we offer

Reddit offers a collaborative work environment where you can make a significant impact on community engagement and success. You will have the opportunity to work with a diverse team of professionals who are passionate about building a thriving online community. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of community interactions on one of the internet's largest platforms.