Sr Technical Program Manager (TPM) will lead and manage significant technology programs with broad cross-organizational and cross-business impact.
The Senior TPM will define requirements, negotiate priorities, and deliver optimal solutions and mechanisms. The role involves driving large-scale engineering efforts, resolving complex problems, and influencing technology strategies that provide long-term beneficial impacts on products, technology, and engineering.
Key job responsibilities
Program Management:
• For the Service Now ESC program, manage the end-to-end lifecycle of the infrastructure build, ensuring all components are integrated seamlessly and delivered on time. Coordinate across multiple teams to ensure the Service Now platform supports organizational needs.
Stakeholder Collaboration:
• In the Workforce Optimization program, partner with HR and operations stakeholders to set project priorities and milestones. Negotiate priorities to balance immediate operational needs with long-term strategic goals.
• For the Global WOR (Workplace Operations and Resources) initiative, collaborate with cross-regional teams to optimize workplace operations and resource management across the AMER region.
Program Oversight:
• Oversee the roadmap for the key programs, driving tactical and strategic improvements in workforce management systems. Ensure the program enhances operational efficiency and aligns with organizational objectives.
Leadership and Strategy:
• Act as a catalyst for faster business delivery, demonstrating high judgment in technical and business decisions. Represent complex decisions, tough trade-offs, and potential solutions clearly to senior leadership.
• Play a significant role in the career development of team members, actively mentoring and educating the larger community on best practices.
Risk Management and Optimization:
• Drive architecture or organizational changes that enable teams to work independently and achieve significant efficiency improvements.- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
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