Customer Service Representative

Who you are

You are a detail-oriented individual with a knack for organization and problem-solving. Your experience in customer service has equipped you with the skills to manage orders efficiently and ensure customer satisfaction. You thrive in a fast-paced environment and are eager to contribute to a team focused on excellence. You possess strong analytical skills that help you identify areas for process improvement, and you are comfortable using tools like Oracle to manage customer interactions and order processing.

Desirable

Experience in the electronic payment technology industry is a plus, as it will help you understand the unique challenges and opportunities in this field. Familiarity with logistics and sales coordination will also enhance your ability to perform in this role. A proactive attitude towards learning and adapting to new systems will set you apart as a candidate.

What you'll do

In this role, you will be at the heart of Verifone’s operations, ensuring that customer orders are processed smoothly and efficiently. You will manage order processing in Oracle, coordinating with sales, finance, and logistics teams to ensure timely delivery and customer satisfaction. Your responsibilities will include handling returns and suggesting process improvements to enhance the overall customer experience. You will also be involved in analyzing customer feedback and working with your team to implement changes that drive customer happiness.

You will have the opportunity to develop your skills in a supportive environment, where your contributions will directly impact the success of the company. Collaborating with various departments will allow you to gain insights into different aspects of the business, enhancing your professional growth. You will be encouraged to share your ideas and take initiative in improving processes, making this role both rewarding and dynamic.

What we offer

Verifone provides a diverse and dynamic work environment where employees are encouraged to excel. You will have the opportunity to work with leading retailers and partners in the electronic payment industry, contributing to innovative solutions that shape the future of payments. The company values its employees and offers opportunities for personal and professional development. You will be part of a team that is dedicated to customer success and innovation, making a meaningful impact in the industry. Verifone is committed to fostering an inclusive workplace where everyone can thrive, and we encourage you to apply even if your experience doesn't match every requirement.