Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashiering, sales, or hospitality — you understand the importance of creating a positive experience for members and are eager to connect with people at all touchpoints. You are bilingual in English and Spanish, allowing you to communicate effectively with a diverse member base. You thrive in an inclusive environment and are committed to fostering a sense of belonging for all members.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be on creating and generating a unique member service experience. You will engage with members to understand their needs and provide tailored solutions that align with their financial goals. Your role will involve listening actively, helping members navigate their options, and ensuring they feel valued and supported throughout their journey with Oportun. You will work collaboratively with your team to uphold Oportun's mission of delivering affordable credit to those left out of the financial mainstream.

What we offer

Oportun offers a differentiated experience where you can be part of a team that values diversity, equity, and inclusion. You will have the opportunity to contribute to a mission-driven organization that empowers members to build a better financial future. We provide a supportive work environment that encourages you to share your perspectives and grow within the company. Oportun is committed to your professional development and offers resources to help you succeed in your role.