Connecting clients to therapists who accept insurance
Headway is a mental healthcare marketplace that connects clients with therapists who accept insurance, addressing the accessibility and affordability of mental health services. With over 600,000 appointments facilitated each month, Headway operates across 16 states and the District of Columbia, back...
Employees enjoy competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements, fostering a supportive work-life b...
Headway's culture is centered around making mental healthcare accessible and affordable, with a strong focus on innovation and community impact. The c...
Headway • New York, New York, United States; San Francisco, California, United States; Seattle, Washington, United States
Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
We are seeking a AI Experience Specialist to drive the execution and success of our self-resolution support strategy through our LLM-powered chatbot. This high-impact role is embedded within our Support Products engineering/product team. The ideal candidate possesses a combination of technical depth, familiarity with LLMs/industry trends in AI, and strong UX thinking to optimize how customers interact with the bot to resolve their support needs.
Your responsibilities will include building out LLM-powered automations within our support chatbot, coaching other teams on LLM conversation design, and identifying areas to improve/expand applications of automations. You will work closely with PM, eng, and CX partners; a successful candidate can take ownership of the roadmap and drive execution within their working group. As the foundational hire for this role at Headway, you will need to navigate ambiguity in defining responsibilities and success criteria.
You’ll be great for this role if you:
The expected base pay range for this position is $183,000 - $216,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
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We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
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