Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Sort Center (Inbound, Sortation, Outbound). Additional responsibilities include managing and leading a team of Area Managers, Team Leaders coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Sort Center.
Ø Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.
Ø Measures performance, provides feedback, and holds Team Leaders/ Area Managers accountable for their performance and the performance of their departments.
Ø Leverages the Operations and Team Leaders/Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Ø Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Ø Works closely with partner functions (PXT Manager, Financial Manager, Facilities Manager, LH Manager, S&LP Manager, and Other Sr. Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
Ø Able to address operational and personnel issues affecting functional area.
Ø Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.
Key job responsibilities
Lead and supervise a team of Team Leaders and Process associates and associates in Inbound, Sortation and outbound operations within the Sort Center.
• Responsible for the overall safety, quality and performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
A day in the life
Internal Stakeholders - Inbound, Outbound, Sortation PS, L&D, SF, LH & PXT Team, RME, RE.
Customers - Last Mile for any customer related escalations, Central Agencies like ACES, S&OP, CF Team.
This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience.- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts- 2+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
