Product Manager, Servicing

Who you are

You have a strong background in product management, ideally with experience in technology-driven environments. You thrive on tackling complex, real-world problems and are excited to work in industries that have a significant impact on people's lives. Your ability to collaborate with cross-functional teams, including engineering and design, allows you to drive initiatives that enhance user experiences. You are data-driven and understand the importance of metrics in guiding product decisions. You enjoy working in a fast-paced environment and are eager to contribute to a mission that transforms traditional industries.

Desirable

Experience in the insurance or financial services sector is a plus, as is familiarity with automation tools and workflows. You have a knack for identifying opportunities for improvement and are comfortable leading initiatives that require both strategic thinking and hands-on execution. Your communication skills enable you to articulate complex ideas clearly to various stakeholders, ensuring alignment and collaboration across teams.

What you'll do

In this role, you will spearhead the Post-Sales Servicing initiative, working closely with the servicing team to automate workflows and improve partner experiences. You will be responsible for defining the roadmap for servicing enhancements, ensuring that the team is aligned with the overall product strategy. You will collaborate with engineering to implement automation solutions that streamline processes and reduce friction for partners. Your role will involve gathering feedback from users to continuously refine and improve the servicing experience. You will also analyze data to measure the impact of changes and make informed decisions about future enhancements. As a Product Manager, you will facilitate communication between teams, ensuring that everyone is on the same page and working towards common goals. You will play a key role in shaping the future of Shepherd's servicing capabilities, contributing to the company's mission of transforming the insurance landscape.

What we offer

Shepherd provides a collaborative work environment where you can thrive alongside a team of technologists and insurance enthusiasts. We offer premium office spaces in San Francisco, New York City, and Dallas-Fort Worth, complete with daily lunches and a dog-friendly atmosphere. You will have access to professional development opportunities, including leadership coaching, to help you grow in your career. Our competitive 401(k) plan ensures that you are supported in your financial future. We believe in fostering a culture of teamwork and collaboration, where you can enjoy meals and build relationships with your colleagues. Join us in our mission to make risk frictionless and shape the future of financial services.