Streamlining restaurant management with powerful software
Restaurant365 is a comprehensive cloud-based restaurant management software headquartered in Austin, Texas. The platform integrates with POS systems, payroll, vendors, and banks, serving over 10,000 restaurant locations across the U.S. Founded in 2011, Restaurant365 has raised $100M in funding from ...
Employees enjoy competitive salaries, equity options, generous PTO, and a flexible remote work policy, along with comprehensive health benefits....
Restaurant365 fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that enhance the r...
Restaurant365 • Remote
Restaurant365 is seeking a Senior Business Analyst for their Professional Services and Digital Success team. You'll lead cross-functional initiatives and evolve the Customer Success technology ecosystem. This role requires strong analytical skills and experience in managing complex projects.
You have a strong background in business analysis with at least 5 years of experience in a similar role, ideally within a technology or professional services environment. You excel at establishing standards and frameworks that drive efficiency and effectiveness in customer success initiatives. Your ability to lead complex, cross-functional projects is complemented by your strong communication skills, allowing you to collaborate effectively with various stakeholders.
You are adept at analyzing business needs and translating them into actionable solutions. You understand the importance of a scalable delivery model and have experience in evolving technology ecosystems to meet changing business requirements. Your analytical mindset enables you to identify opportunities for improvement and implement strategies that enhance customer satisfaction and operational efficiency.
Experience with customer success technology platforms is a plus, as is familiarity with project management methodologies. You are comfortable working in a remote environment and have a proven track record of managing projects that require coordination across multiple teams.
In this role, you will own and evolve the Customer Success technology ecosystem, ensuring that it aligns with the strategic goals of the organization. You will establish standards and frameworks that facilitate consistent and scalable delivery across Professional Services and Digital Success. Leading complex, cross-functional initiatives will be a key part of your responsibilities, requiring you to collaborate with various teams to ensure that solutions remain effective as business needs grow and change.
You will analyze existing processes and identify areas for improvement, leveraging data to inform your decisions. Your role will involve working closely with stakeholders to gather requirements and translate them into actionable plans. You will also be responsible for monitoring the effectiveness of implemented solutions and making adjustments as necessary to optimize performance.
Restaurant365 provides a supportive remote work environment that fosters collaboration and innovation. You will have the opportunity to work with a talented team dedicated to enhancing customer success through technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a significant impact on our customers' success and the overall growth of the company.
Apply now or save it for later. Get alerts for similar jobs at Restaurant365.
