Key Account Executive

Who you are

You have a proven track record in account management, ideally with 3-5 years of experience in a sales role focused on client relationships and revenue growth. You understand the importance of customer satisfaction and have a knack for developing strong connections with clients. Your ability to collaborate with teams and bring in specialists when needed sets you apart. You are detail-oriented and can track customer activity effectively to identify new opportunities. You thrive in a fast-paced environment and are motivated by a mission that matters.

Desirable

Experience in the technology or public safety sector is a plus, as is familiarity with cloud software solutions. You are comfortable using CRM systems to manage accounts and track progress. A background in strategic account planning and execution will help you succeed in this role.

What you'll do

As a Key Account Executive at Axon, you will manage and grow revenue and market share within designated agencies in the Northeast. Your primary responsibility will be to develop and maintain client relationships, ensuring that you understand their business and workflows. You will collaborate with your account team to create and execute account strategies that deliver relevant value propositions to your clients. Tracking customer activity in internal systems will be essential for executing your account strategy and identifying additional opportunities for growth.

You will cultivate customer relationships and ensure effective service delivery, focusing on customer satisfaction. This involves knowing your clients' businesses well and developing a proper contact network within accounts. You will oversee all account activities for your book of business, driving overall customer satisfaction for assigned accounts. Additionally, you will be responsible for forecasting and keeping management informed about account statuses in a timely manner, gathering intelligence on competitors to stay ahead in the market.

What we offer

At Axon, you will be part of a mission-driven company that values collaboration and diverse perspectives. We offer a supportive environment where you can grow and take ownership of your work. You will have the opportunity to make a real impact in the field of public safety and justice. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in our mission to protect life and make a difference in the communities we serve.