Amazon Freight is a newly launched external facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organisation responsible for many of Amazon’s best-in-class logistics and transportation operations.
We are looking to hire for an Account Manager who can be based in London or Luxembourg, responsible for nurturing and growing our existing portfolio of Italian Shippers through relationship building, engagement activities and great Shipper experience. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in a commercial role and be ready to roll up their sleeves to grow this business.
Key job responsibilities
- Nurture and grow an existing portfolio of small/medium sized shippers and achieve volume goals with best-in-class service
- Maintain a high level of engagement from our shippers through consultative account management, and proactively identify the challenges they are facing
- Build strong relationships with key stakeholders across the portfolio as well as internally
- Lead new commercial initiatives to solve customer pain points and improve shipper experience
- Lead by example and coach other team members to ensure success as a team
A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.
This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
Amazon Freight (AF) is a B2B start-up within Amazon Transportation Services in Europe.
Amazon Freight allows external businesses ("shippers") to use Amazon’s transportation technology and network to transport products in bulk across Europe. This is an innovative technology-driven solution for the logistics needs of small and large businesses and is scaling rapidly as an offering.- LANGUAGE REQUIREMENTS: Business-level Italian proficiency required. Must be able to conduct meetings and handle professional correspondence in Italian.
- Bachelor's degree or equivalent
- Experience using data and metrics to determine and drive improvements
- Experience in business development, partner development, sales or alliances management- Experience setting up and managing a sales pipeline
- Spanish language skills preferred.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (
https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
