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We are looking for an Italian Speaking Carrier Manager to join our team!
As an integral part of the Amazon Transportation Services (ATS) team, the Carrier Manager works a geographical transportation market. The successful candidate is a key enabler for the development and growth of the programs in the region, and continually identifies operational, service, and process improvements in relation to customer experience enhancement in a cost effective environment. The ATS team works with Amazon’s FCs, Sort Centers, Delivery Stations, Supply Chain, Customer Service, Retail and Finance teams and externally with service providers, offering business and logistics expertise to ensure optimal delivery of service solutions. This role will also enjoy cross regional and international exposure.
Responsibilities:
- Handle the business relationships with carriers spanning resolution of operational issues to supporting commercial and contractual negotiations.
- Promote continuous improvement initiatives with performance team, carriers, operations to improve safety, cost efficiency, reliability, high standard service and sustainability.
- Cross-functional work with the Supply Chain, Warehouses and the Retail organizations to determine future demand for Transportation resources. Translate the aforementioned into accurate capacity plans and define market strategy and budget planning along with senior Finance partners.
- For each Line Haul supply program available in the region, build strategy and carrier allocation, secure sufficient capacity especially for Prime week and Peak season and overall drive success on costs, reliability, services, safety.
- Maintain accurate reporting on key metrics for the market, prepare and conduct regular business reviews with leadership and internal stakeholders (WBR/MBR/QBR)
- Work across the EU in a cross-functional environment.
- Bachelor's degree
- Experience in supply chain
- Advanced proficiency in written and verbal Italian and English
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Spanish and French Knowledge helpful
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