Engagement Manager

Who you are

You have a proven track record in customer success and engagement management, demonstrating your ability to drive customer satisfaction throughout the service lifecycle. You understand the importance of collaboration and have experience working closely with sales and product teams to identify customer needs and define success. Your strategic mindset allows you to articulate business value and identify opportunities for new services, ensuring that customers receive maximum value from their engagements. You are accountable for meeting and exceeding professional services and training bookings and revenue targets, showcasing your ability to deliver results. You possess excellent communication skills, enabling you to share relevant customer success stories and metrics that demonstrate value to clients. You are committed to putting customers first and leading by example in your role.

What you'll do

As an Engagement Manager at Databricks, you will orchestrate customer engagements from start to finish, ensuring that each interaction is tailored to meet the specific needs of the customer. You will collaborate with sales counterparts early in the sales process to understand customer requirements and define success metrics. Your role will involve managing the delivery of professional services and training engagements, ensuring that all aspects are executed flawlessly. You will identify potential upsell opportunities by understanding new use cases and effectively communicating the business value of additional services. You will work cross-functionally with various teams, including Sales, Customer Success, Support, and Product, to develop campaigns and programs that enhance customer satisfaction. Your ability to articulate the value of services and share success stories will be crucial in building strong relationships with clients. You will also be responsible for tracking and reporting on engagement metrics to demonstrate the impact of your efforts on customer success.

What we offer

At Databricks, you will be part of a dynamic team that values collaboration and customer-centricity. We offer a supportive work environment where you can thrive and grow in your career. You will have the opportunity to work with cutting-edge technology and contribute to the success of our customers. We believe in empowering our employees and providing them with the resources they need to succeed. Join us in making a significant impact in the world of data and analytics.