Senior Software Engineer, Backend (AI Agent)

Who you are

You have 5+ years of experience in backend engineering, particularly in building scalable and reliable systems that handle high volumes of data and user interactions. Your expertise in Java and Python allows you to create efficient server architectures that support complex AI applications. You are familiar with REST API design and understand the importance of creating robust and secure interfaces for communication between services.

Your background in machine learning and AI technologies, including frameworks like TensorFlow and libraries such as Flask, enables you to contribute to the development of AI Agents that solve real-world problems. You have experience with containerization and orchestration tools like Docker and Kubernetes, which are essential for deploying applications in cloud environments. Your knowledge of databases, particularly PostgreSQL, helps you design effective data storage solutions that support the AI functionalities of the platform.

You thrive in collaborative environments and enjoy working closely with cross-functional teams, including data scientists and product managers, to translate research into practical applications. Your problem-solving skills and innovative mindset drive you to explore new technologies and methodologies that can enhance the performance and reliability of the systems you build.

Desirable

Experience with cloud platforms such as AWS is a plus, as it allows you to leverage scalable infrastructure for your applications. Familiarity with AI concepts and large language models will help you understand the nuances of the projects you will be working on. You are also comfortable with agile methodologies and have a track record of delivering projects on time while maintaining high-quality standards.

What you'll do

As a Senior Backend Engineer at Cresta, you will be responsible for designing and maintaining the server architecture that powers our AI Agents. You will work on cutting-edge projects that involve leveraging the latest advancements in AI and machine learning to create solutions that improve customer interactions in contact centers. Your role will require you to ensure that the backend systems are reliable, scalable, and secure, capable of handling real-world challenges.

You will collaborate with the AI Agent team to develop and implement features that enhance the capabilities of our platform. This includes optimizing existing systems and integrating new technologies that can improve performance and user experience. You will also be involved in code reviews and mentoring junior engineers, sharing your knowledge and expertise to help them grow in their roles.

Your work will directly impact the success of our mission to revolutionize the workforce with AI, as you contribute to building systems that empower teams to work smarter and faster. You will have the opportunity to engage with stakeholders to gather requirements and translate them into technical specifications, ensuring that the solutions you develop align with business goals.

What we offer

At Cresta, you will be part of a dynamic team that is passionate about transforming the contact center industry through AI. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment that encourages innovation and creativity, allowing you to explore new ideas and technologies.

We believe in the importance of work-life balance and offer flexible working arrangements to support your needs. Join us on this exciting journey to shape the future of work with AI, and be part of a company that values your contributions and invests in your success.