Senior Project Manager

Who you are

You have a proven track record of managing complex projects with a focus on customer success — your experience spans over 5 years in project management, where you've successfully led teams to deliver high-quality results. You thrive in environments that require collaboration and accountability, and you understand the importance of building trust through transparency and effective communication.

Your ability to navigate complex challenges is complemented by your strong organizational skills — you excel at prioritizing tasks and managing multiple projects simultaneously, ensuring that deadlines are met without compromising quality. You are driven by purpose and are passionate about making a positive impact on a global scale.

You possess a deep understanding of the cybersecurity landscape and are familiar with the challenges that organizations face in this domain — your insights help you to identify innovative solutions that align with customer needs. You are a proactive problem solver who embraces change and adapts quickly to new situations.

You value high-impact execution and are committed to fostering a culture of continuous improvement within your team — you encourage open dialogue and constructive feedback, believing that the best ideas emerge from collaborative discussions. Your leadership style is centered on empowering team members to take ownership of their work and contribute to shared goals.

Desirable

Experience in the cybersecurity industry or with cloud-native solutions would be a plus, as it would enhance your ability to understand customer requirements and deliver tailored solutions. Familiarity with agile methodologies and project management tools can further strengthen your candidacy.

What you'll do

In this role, you will lead cross-functional teams to execute projects that drive customer success and enhance the adoption of Zscaler's Zero Trust Exchange platform. You will be responsible for defining project scopes, setting timelines, and ensuring that all stakeholders are aligned throughout the project lifecycle. Your ability to communicate effectively with both technical and non-technical teams will be crucial in facilitating collaboration and achieving project objectives.

You will leverage data and research to inform project decisions and identify opportunities for improvement — your analytical skills will help you to track project performance and make data-driven adjustments as needed. You will also play a key role in managing customer relationships, ensuring that their needs are met and that they receive the highest level of support during the implementation phase and beyond.

Your leadership will be instrumental in fostering a customer-centric culture within the organization — you will work closely with the Customer Success Organization to create high-impact experiences that drive customer satisfaction and loyalty. You will also be involved in mentoring and developing team members, helping them to grow in their roles and contribute to the overall success of the organization.

What we offer

At Zscaler, you will be part of a dynamic team that is dedicated to transforming the cybersecurity landscape. We offer a collaborative work environment where your contributions are valued and recognized. You will have the opportunity to work on impactful projects that make a difference for our customers and the broader community.

We provide competitive compensation and benefits, along with opportunities for professional development and growth. Our culture emphasizes transparency, accountability, and a commitment to excellence, allowing you to thrive in your role and achieve your full potential.