Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Taipei, Taiwan
Coupang is seeking a Senior Director of Customer eXperience Design to lead initiatives that enhance customer satisfaction in Taiwan. This role involves managing a team of CX specialists and driving strategic projects across the organization.
You have extensive experience in customer experience design and management, ideally with a focus on e-commerce or retail environments. Your leadership skills shine as you manage and mentor a team of customer experience specialists, fostering a culture of high performance and alignment with customer-centric goals. You are adept at collaborating with cross-functional teams to advocate for customer needs and ensure that customer-centric thinking is embedded throughout the organization. Your strategic mindset allows you to identify and address areas that adversely affect the customer experience, driving initiatives that enhance satisfaction and trust.
Experience in a fast-growing e-commerce company is a plus, as is familiarity with customer service technologies and methodologies. You are comfortable working in a dynamic environment and can adapt to changing priorities while maintaining a focus on delivering exceptional customer experiences.
In this role, you will lead strategic, company-wide projects aimed at improving the customer experience. You will identify key areas for improvement and work closely with various teams to implement solutions that enhance customer satisfaction. Your responsibilities will include managing a team of customer experience specialists, ensuring they are aligned with the goals of the customer experience design project. You will advocate for the customer experience design mission across the organization, aligning priorities among diverse stakeholders. Your leadership will be crucial in fostering a high-performance culture that prioritizes customer satisfaction.
Coupang offers a unique opportunity to be part of a rapidly growing company that is transforming the shopping experience in Taiwan. You will have the chance to make a significant impact on customer satisfaction and trust, contributing to the overall success of the organization. We provide a supportive work environment that encourages professional growth and development, along with competitive compensation and benefits. Join us in creating a world where customers wonder how they ever lived without Coupang.
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