Transforming post-purchase experiences for retailers
Narvar, headquartered in San Mateo, CA, is a leading customer experience platform that enhances post-purchase interactions for retailers. Since its founding in 2012, Narvar has facilitated over 2 billion shipments and serves more than 1,500 clients, including major brands like Sephora, GAP, and Levi...
Narvar offers comprehensive health, vision, and dental insurance, along with generous parental leave and flexible time off. Employees enjoy a hybrid w...
Narvar's culture is centered on simplifying complex delivery processes for retailers, fostering a data-driven environment that prioritizes customer ex...
Narvar • Hybrid - London
Narvar is seeking an Enterprise Customer Success Manager to enhance customer engagement and drive growth. You'll collaborate with product and engineering teams while managing enterprise accounts. This role requires 5+ years of experience in customer success within a SaaS environment.
You have a BA/BS degree and at least 5 years of experience as a Customer Success Manager in a SaaS company, particularly with enterprise accounts. You are self-motivated and scrappy, thriving in a fast-paced environment where you can multitask and manage multiple accounts with outstanding attention to detail. Your superb client-facing skills radiate enthusiasm and confidence, allowing you to influence product, success, support, and sales teams effectively. You enjoy collaborating with cross-functional teams and have strong project management and communication skills.
Experience working with demanding enterprise-size accounts is a plus, as is a background in process optimization and documentation to contribute to the scalability of the customer success team. You are eager to learn and take action, demonstrating a proactive approach to client engagement and success.
In this role, you will own the health and success of your customers from go-live through to renewal and expansion. You will proactively engage clients at the right times to demonstrate value and identify opportunities for growth and advocacy. Using data insights, you will track client health and forecast potential risks of churn, ensuring that you mitigate these risks effectively. Collaboration is key, as you will work closely with product and engineering teams to synthesize customer feedback and drive product development that aligns with the needs of Narvar’s retailers. Additionally, you will partner with sales counterparts to ensure that renewal and expansion opportunities are planned, forecasted, and actioned efficiently.
Narvar values diversity and is committed to creating an inclusive environment for all employees. As part of our team, you will have the opportunity to grow your career, with this position serving as a building block towards a Director of Customer Success role and beyond. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of our team members to grow and succeed together.
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