Transforming physical operations with IoT technology
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Samsara • Remote - IL
Samsara is hiring an Enterprise Customer Success Manager to work closely with top customers, advising on how to customize Samsara's solutions for their unique needs. This role requires strong collaboration across various teams and a focus on customer satisfaction.
You have a strong background in customer success or account management, ideally within a technology or SaaS environment. You excel at building relationships and understanding customer needs, ensuring they receive maximum value from the solutions provided. Your communication skills are top-notch, allowing you to effectively convey complex information to diverse audiences. You are proactive in identifying opportunities for improvement and are comfortable working cross-functionally with sales, support, and product teams. You thrive in a fast-paced environment and are passionate about helping customers succeed. You understand the importance of data-driven decision-making and can leverage insights to enhance customer experiences.
As an Enterprise Customer Success Manager at Samsara, you will be the primary point of contact for our top customers after the implementation phase. You will work closely with them to understand their unique challenges and advise on how to customize our platform to meet their needs. Your role will involve regular check-ins with customers to ensure they are satisfied and to identify any potential issues before they escalate. You will collaborate with sales, support, and product teams to provide a seamless experience for customers, ensuring they are fully engaged with our solutions. You will also track customer success metrics and report on progress, helping to drive continuous improvement in our offerings. Your insights will be invaluable in shaping product development and enhancing customer satisfaction.
At Samsara, we offer a dynamic work environment where you can make a significant impact. You will have the opportunity to work with cutting-edge technology in the IoT space and contribute to the digital transformation of various industries. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes collaboration, innovation, and a commitment to customer success, making it an exciting place to advance your career.
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