Revolutionizing lending with AI-driven insights
Upstart is an AI lending marketplace headquartered in South San Mateo, California, connecting millions of consumers with over 100 banks and credit unions. The company has raised $135.7 million in Series D funding and facilitates billions in loan originations by using advanced AI models to assess cre...
Upstart offers comprehensive health plans, a 401k plan, generous vacation policy, flexible time off, parental leave, and family forming benefits throu...
Upstart fosters a culture focused on leveraging technology to democratize access to credit. With a strong emphasis on AI-driven solutions, the company...
Upstart • United States | Remote
Upstart is seeking a Senior Product Manager to lead the Servicing team in designing intelligent tools for recovering funds and improving borrower experiences. This role requires strong product management skills and a passion for enhancing access to affordable credit.
You have 5+ years of experience in product management, ideally within the financial services or technology sectors. You possess a strong understanding of customer journeys and are adept at designing solutions that enhance user experiences. Your analytical mindset allows you to leverage data to inform product decisions and drive improvements. You are a collaborative team player who enjoys working with cross-functional teams, including engineering and customer support, to deliver impactful products. You are passionate about financial inclusion and are motivated by the opportunity to make a difference in people's lives through technology. You have experience with agile methodologies and are comfortable managing multiple projects simultaneously.
As the Senior Product Manager for Servicing at Upstart, you will own the product roadmap for borrower-facing tools and systems. You will collaborate closely with engineering teams to design and implement features that improve the borrower experience and streamline recovery processes. You will analyze user feedback and performance metrics to identify areas for improvement and prioritize enhancements. You will work with customer support teams to ensure that the tools you develop meet the needs of both borrowers and support agents. You will lead cross-functional meetings to align stakeholders on product vision and strategy, ensuring that everyone is on the same page. You will conduct user research to understand borrower pain points and translate those insights into actionable product features. You will stay informed about industry trends and competitor offerings to ensure that Upstart remains a leader in the AI lending space.
At Upstart, we offer a competitive salary and benefits package, including health insurance, retirement plans, and generous paid time off. You will have the opportunity to work in a flexible remote environment, allowing you to balance your professional and personal life. We foster a culture of innovation and collaboration, where your ideas are valued and encouraged. You will be part of a mission-driven company that is committed to expanding access to affordable credit for all. Join us in making a meaningful impact in the financial services industry.
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