Director, Customer Success - Enterprise

Who you are

You have a proven track record in customer success management, particularly within enterprise accounts, and possess strong leadership skills to guide a high-performing team. With a strategic mindset, you understand how to align customer success initiatives with organizational goals, ensuring that your team effectively supports and advocates for top-tier clients. You are data-driven, capable of analyzing performance metrics such as Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) to inform your strategies and decisions. Your experience in building scalable frameworks for customer engagement will be crucial in this role, as you aim to enhance customer satisfaction and drive long-term growth for Edmentum.

Desirable

Experience in the education technology sector is a plus, as is familiarity with tech-enabled learning solutions. You are comfortable working in a remote-first environment and have a passion for empowering educators and students through innovative technology. Your ability to foster relationships with stakeholders at all levels will be key to your success in this position.

What you'll do

As the Director of Customer Success – Enterprise Accounts, you will lead the national Customer Success organization, overseeing a team of Enterprise Customer Success Managers dedicated to Edmentum’s most strategic accounts. You will develop and execute a comprehensive customer success strategy that aligns with the company's revenue, retention, and expansion goals. Your leadership will set the vision for enterprise account success, ensuring that your team delivers best-in-class outcomes for customers. You will be responsible for establishing performance metrics and monitoring customer health scores, using data to drive improvements and celebrate successes. Collaborating closely with other departments, you will advocate for customer needs and ensure that Edmentum’s offerings meet the evolving demands of the education sector. Your role will also involve mentoring and developing your team, fostering a culture of excellence and continuous improvement.

What we offer

Edmentum is committed to creating a supportive and innovative work environment. As a remote-first organization, we provide flexibility and the tools necessary for you to succeed in your role. You will have the opportunity to make a significant impact on the educational landscape, helping to shape the future of learning technology. We value excellence and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to empower educators and ignite student potential.