Team Lead, Market Operations

Who you are

You have a proven track record in operations management, ideally with experience in a fast-paced environment. Your leadership style is collaborative, and you thrive on mentoring and developing team members to achieve their best. You are adaptable and willing to take on various responsibilities as needed, ensuring that the team meets its goals. You understand the importance of customer satisfaction and are committed to creating a positive experience for both customers and team members. You bring a unique perspective to the team, valuing diversity of thought and opinion.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, overseeing all activities related to market launch and operations. You will lead a team of Customer Advocates, ensuring they are well-trained and motivated to deliver exceptional service. Your role will involve juggling multiple projects, from operational logistics to team development, while maintaining a focus on customer satisfaction. You will collaborate with other departments to streamline processes and improve the overall efficiency of the hub. Additionally, you will be tasked with identifying areas for improvement and implementing strategies to enhance team performance and customer experience.

What we offer

Carvana offers a supportive and inclusive work environment where your contributions are valued. You will have the opportunity to work with a diverse team and make a significant impact on the company's operations. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the car buying experience and be part of a team that is dedicated to customer satisfaction.