Are you passionate about being at the forefront of defining Associate Experience? Associate Experience owns assessment and engagement of associates through multiple product applications. In this role, you will have the opportunity to join the Worblehat team who own core services that ensure every associate meets our policy and safety requirements to perform a task, while also providing operational and workforce data that enables other systems to make real-time decisions. Our services support operations in First-, Middle- and Last-mile operations, all across the globe.
As a Software Development Manager, you will lead your team to engineer, scale, and optimize large scale distributed systems. You will collaborate with technical teams and business owners within the fulfillment world, using your engineering background to optimize Amazon's world-class operations workforce.
Opportunities abound in Amazon's Workforce Optimization organization!
A commitment to teamwork and strong communication skills are absolute requirements. Creating reliable, scalable, and high-performance services and architectures require exceptional technical expertise. If you have that type of expertise, you enjoy working on complex system software, you are customer centric, and you are motivated about building systems that can be operated at global scale with minimal human intervention, then we want to talk to you!
Key job responsibilities
- Manage overall software development life-cycle
- Leader of multiple software engineers in one team
- Report on status of development, quality, operations, and system performance to management
- Work closely with engineers to architect and develop the best technical design and approach
- Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
- Hire, coach, and mentor individuals; build a strong cross-functional organization
- Work with a diverse customer base to understand requirements, priorities, and processes
- Own all operational metrics and support
- Have the obsession to drive a better customer experience through everything that we do here at Amazon
- Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
- Set clear, measurable quality goals for the team in a data-driven way
Amazon Leaders must demonstrate the following leadership principles:
- Demonstrate excellent judgment, are right a lot
- Hire and develop the best people
- Able to dive deep and never out of touch with the details of the business
- Strong results orientated approach
- Think big and have a bias for Action
- Deal well with ambiguity
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.
Workforce Optimization
AFT’s Workforce Optimization team delivers innovative platforms and products to automate labor management and staffing decisions across processes and functions at Amazon’s global fulfillment network locations.
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
