The personal technology company redefining user experience
Apple Inc. (NASDAQ: AAPL), headquartered in Cupertino, CA, is the world's most valuable company with a market capitalization of $3 trillion as of 2022. Known for its iconic products such as the iPhone, iPad, and Mac, Apple serves over 1 billion active devices globally. The company has a strong commi...
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Apple • Cupertino, California, United States
Apple is hiring a Project Manager for their Retail Customer Experience Survey System. You'll support the Net Promoter Program survey infrastructure and collaborate with technical and business partners. This role requires strong project execution skills and an understanding of customer feedback systems.
You have experience in project management, ideally within customer experience or survey systems. You understand the importance of customer feedback and how it drives business decisions. Your collaborative nature allows you to work effectively with technical and business partners, ensuring that projects align with evolving business needs. You are detail-oriented and capable of managing multiple tasks simultaneously, ensuring smooth daily operations. You are committed to fostering an inclusive environment where diverse ideas can thrive, contributing to the overall success of the team.
In this role, you will contribute to the global customer feedback survey program operations, supporting the Net Promoter Program survey infrastructure. You will assist with project execution, ensuring that surveys are in sync with the business as it evolves. Your work will involve collaborating closely with technical and business partners to amplify the voice of the customer, providing insights that help thousands of team members and leaders worldwide understand customer journeys. You will be responsible for maintaining the survey systems, ensuring they operate smoothly and effectively. Additionally, you will identify opportunities for improvement based on customer feedback, helping to shape the future of Apple Retail's customer experience initiatives.
Apple offers a dynamic work environment where innovation is at the forefront. You will be part of a team that values diversity and inclusion, fostering a culture where everyone belongs. The role provides opportunities for professional growth and development, allowing you to expand your skills in project management and customer experience. You will have the chance to work on impactful initiatives that directly influence customer satisfaction and engagement with Apple products and services. Apple is committed to providing a supportive workplace that encourages collaboration and creativity.
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