Technical Support Specialist

Who you are

You have a strong background in technical support, with experience in troubleshooting both macOS and Windows environments. Your customer service skills are top-notch, allowing you to effectively assist users with their technical issues. You are detail-oriented and possess a solid understanding of mobile device management (MDM) workflows, device trust, and zero-trust security principles. Your proficiency in VPNs and networking is essential for this role, enabling you to manage high-level projects effectively. You thrive in a collaborative environment and are eager to contribute to a growing team.

Desirable

Experience with IT support in a fast-paced environment is a plus. Familiarity with project management tools and methodologies will help you excel in this position. A passion for technology and a desire to help others will set you apart as a candidate.

What you'll do

As a Technical Support Specialist at Earnin, you will be responsible for providing high-quality technical support to our community members. You will troubleshoot and resolve issues related to macOS and Windows systems, ensuring that users have a seamless experience with our products. Your role will involve managing mobile device management workflows and implementing zero-trust security principles to protect user data. You will also assist in setting up and maintaining VPNs and networking configurations, ensuring that our systems are secure and efficient.

You will collaborate closely with other team members to identify and address technical challenges, contributing to the overall success of the organization. Your ability to manage high-level projects will be crucial as you work to improve our technical support processes and enhance user satisfaction. You will have the opportunity to participate in training and development initiatives, furthering your skills and knowledge in the field.

What we offer

Earnin provides a supportive work environment with excellent employee benefits, including healthcare, internet and cell phone reimbursement, and a learning and development stipend. You will have the chance to work in a hybrid model, spending at least two days a week in our Mexico City office. Additionally, there may be opportunities to travel to our headquarters in Mountain View, allowing you to connect with colleagues and contribute to our mission of providing financial flexibility to our community members. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.