Account Manager

Who you are

You have a proven track record in account management, ideally with experience in managing a diverse portfolio of clients. You excel at building relationships and understand the importance of customer satisfaction and retention. Your analytical skills allow you to leverage data and insights to identify opportunities for account growth and mitigate churn risk. You are a strong communicator, capable of articulating value propositions and influencing customer outcomes effectively. You thrive in a collaborative environment and are eager to contribute to a team that values innovation and creativity. You are adaptable and open to continuous learning, always looking for ways to enhance your skills and knowledge in the digital asset management space.

Desirable

Experience in the digital asset management industry or a related field would be a plus. Familiarity with customer success metrics and strategies for driving user adoption can set you apart. A background in sales or business development can also be beneficial, as it complements the account management role by providing insights into customer needs and market trends.

What you'll do

As an Account Manager at Canto, you will take ownership of a portfolio of over 250 customers, ensuring their success with the Canto platform. You will drive strong renewals and account growth by acting as a strategic partner to your clients. Your role will involve using data and insights to identify expansion opportunities and influence customer outcomes positively. You will collaborate closely with cross-functional teams to ensure that customer needs are met and that they receive the highest level of service. You will also be responsible for conducting regular check-ins with clients to assess their satisfaction and address any concerns they may have. Your ability to build strong relationships will be key to your success in this role, as you will be the primary point of contact for your customers.

What we offer

Canto provides a supportive and inclusive work environment where your contributions are valued. You will have the opportunity to work with a talented team that is passionate about transforming digital asset management. We offer a culture of continuous learning, where you can develop your skills and grow alongside the company. As part of our commitment to employee well-being, we provide flexible working arrangements, including hybrid work options. You will also have access to resources and tools that will help you succeed in your role and make a meaningful impact on our customers' success.