Technical Support Engineer

Who you are

You have a detail-oriented mindset and a commitment to providing customers with a world-class support experience. With 2+ years of experience in a technical support role within the tech industry, you possess excellent knowledge of Microsoft products and other applicable software or applications. Your ability to work with people from diverse backgrounds enhances your communication skills, allowing you to project a professional company image through phone and email interactions. Industry-related certificates such as Security + and MSCE are a plus, showcasing your dedication to the field.

What you'll do

As a Technical Support Engineer at DigiCert, you will support US customers on the DigiCert One platform for all certificate lifecycle products via phone and email. You will collaborate with cross-functional teams to resolve issues and provide solutions, ensuring customer satisfaction. Your role will involve recognizing, documenting, and alerting supervisors of trends in customer calls, as well as researching through Knowledge Base articles and other resources to resolve customer issues effectively. Mastering internal tools will be essential for timely problem resolution, and you will work closely with our Validation teams to process Lawyer Card requests.

What we offer

DigiCert offers generous time off policies and top-shelf benefits, including education, wellness, and lifestyle support. You will be part of a leading global security authority that is disrupting its own category, providing you with the opportunity to grow and develop in a supportive environment. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.