Customer Success Engineer - German speaker a Bonus!

Who you are

You have a strong technical background and a passion for customer success — you thrive on solving complex problems and enjoy working closely with clients to ensure they achieve their goals. You are deeply curious and eager to learn about new technologies, particularly in cloud infrastructure and AI capabilities. Your communication skills are top-notch, allowing you to convey technical concepts clearly and effectively to diverse audiences. You have experience in technical support or customer success roles, where you've demonstrated your ability to manage relationships and drive customer satisfaction. You are detail-oriented and organized, ensuring that all documentation and communication with stakeholders is clear and thorough. You are proactive in identifying potential challenges and are skilled at providing best-practice guidance to customers.

What you'll do

As a Customer Success Engineer at Algolia, you will play a pivotal role in the onboarding and implementation of our search and discovery platform for a variety of clients. You will partner closely with customers to understand their unique architectures and use cases, helping them design scalable and performant solutions. Your responsibilities will include delivering high-quality technical onboarding sessions, providing solution design support, and offering hands-on implementation assistance. You will act as a technical owner for assigned accounts, ensuring smooth delivery through effective communication and rigorous documentation. You will also champion technical excellence, guiding customers in best practices and helping them leverage the full potential of our platform. Your role will involve collaborating with cross-functional teams to address customer needs and drive product adoption. You will continuously learn and apply new technologies, contributing to the overall success of our customers and the growth of Algolia.

What we offer

At Algolia, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technology in the AI search space, impacting thousands of businesses worldwide. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture values diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in building the world's best search and discovery technology.