Senior Account Manager, Key Accounts

Who you are

You have a proven track record in account management, particularly with key accounts, and understand the nuances of managing relationships with Managed Service Providers (MSPs) and internal IT organizations. Your consultative approach allows you to identify customer needs and align them with Kaseya's innovative IT solutions. You thrive in a results-oriented environment and are driven by the success of your clients, ensuring they achieve their business goals through effective use of Kaseya's technologies.

You possess excellent communication skills, enabling you to articulate complex technical concepts to non-technical stakeholders. Your ability to build strong relationships with clients is complemented by your strategic thinking, allowing you to develop tailored solutions that drive customer satisfaction and retention. You are proactive in seeking opportunities for upselling and cross-selling, contributing to the overall growth of Kaseya.

Your experience in software sales equips you with the knowledge to navigate the competitive landscape of IT infrastructure and security management. You are comfortable working with diverse teams and collaborating with engineering and product teams to ensure that customer feedback is integrated into Kaseya's offerings. You are also adept at using data to inform your decisions and drive improvements in customer engagement.

Desirable

Experience in the IT management or security sector is a plus, as is familiarity with AI-driven technologies. A background in working with MSPs will give you an edge in understanding the unique challenges they face and how Kaseya can address them effectively.

What you'll do

In this role, you will be responsible for managing a portfolio of key accounts, ensuring that clients receive exceptional service and support. You will engage with clients regularly to understand their needs and challenges, providing them with insights and recommendations on how to leverage Kaseya's solutions for maximum impact. Your goal will be to foster long-term relationships that drive customer loyalty and satisfaction.

You will collaborate closely with internal teams, including sales, marketing, and product development, to ensure that customer feedback is communicated effectively and that Kaseya's offerings continue to meet market demands. You will also be involved in developing account strategies that align with Kaseya's business objectives, identifying opportunities for growth and expansion within your accounts.

Your role will require you to stay informed about industry trends and competitive offerings, allowing you to position Kaseya as a leader in IT infrastructure and security management. You will participate in regular training and development sessions to enhance your skills and knowledge, ensuring that you remain a trusted advisor to your clients.

What we offer

Kaseya provides a dynamic work environment where you can thrive and grow your career. We offer competitive compensation and benefits, along with opportunities for professional development and advancement. You will be part of a team that values collaboration and innovation, working together to drive success for our clients and the company.

Join us at Kaseya, where you can make a significant impact in the IT management space and contribute to the success of organizations worldwide. We encourage you to apply even if your experience doesn't match every requirement — your proactive attitude and commitment to customer success are what we value most.