Risk Manager, Customer Safety Insights & Investigations

Who you are

You have a strong background in risk management or investigations, ideally with experience in product safety or compliance. You thrive in complex environments and enjoy solving intricate problems while maintaining a high level of judgment. Your analytical skills are top-notch, allowing you to synthesize information from various sources to make informed decisions. You are comfortable working with cross-functional teams, including Legal, Policy, and Operations, to address safety concerns effectively. You understand the importance of documentation and maintain audit-ready case files with clarity and precision. You are adaptable and can navigate ambiguity, applying consistent logic to each unique case.

What you'll do

In this role, you will own the end-to-end investigation of complex and sensitive product safety escalations. You will combine customer reports, product details, and incident data to determine the appropriate actions to take. Your investigations will require deep dives into root causes and contributing factors, ensuring that you uncover any early indicators of broader concerns. You will document your findings clearly and maintain comprehensive case files that are ready for audits. Your work will directly contribute to preventing the recurrence of safety issues and strengthening customer trust in Amazon’s stores. You will collaborate with various teams to ensure that all aspects of safety are addressed and that customer experiences are prioritized. Your role is critical in protecting customers at scale, and you will play a key part in shaping the safety protocols within the organization.

What we offer

Amazon offers a dynamic work environment where you can make a significant impact on customer safety. You will have opportunities for professional growth and development, working alongside a team of dedicated professionals committed to excellence. The company values diversity and encourages applicants from all backgrounds to apply, ensuring that everyone has a chance to contribute to the mission of protecting customers.