Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Taipei, Taiwan
Coupang is seeking a Senior Product Manager to lead the Post Purchase Experience strategy in Taiwan. You'll focus on enhancing customer experience and driving product development. This role requires strong strategic thinking and a deep understanding of e-commerce.
You have 5+ years of experience in product management, particularly in e-commerce or retail environments — you've successfully led product initiatives that enhance customer experiences and drive engagement. Your strategic mindset allows you to craft roadmaps that resonate with local markets, ensuring that product offerings align with consumer needs.
You possess a strong analytical background — you are comfortable using data to inform decisions and measure the success of product features. Your ability to collaborate with cross-functional teams, including engineering and design, enables you to translate customer insights into actionable product strategies.
You are passionate about customer experience — you understand the nuances of user behavior and are committed to creating solutions that exceed customer expectations. Your experience in managing product lifecycles equips you to navigate challenges and seize opportunities in a competitive landscape.
Experience in logistics or fulfillment is a plus, as it complements your understanding of the post-purchase journey. Familiarity with A/B testing and user research methodologies will enhance your ability to refine product offerings based on real user feedback.
In this pivotal role, you will define and execute a strategic roadmap tailored to the Taiwanese market, ensuring that Coupang's innovative e-commerce solutions resonate with local consumers. You will lead initiatives that enhance the post-purchase experience, focusing on customer satisfaction and retention.
You will collaborate closely with engineering and design teams to develop features that streamline the customer journey — from order confirmation to delivery tracking. Your role will involve conducting user research to gather insights that inform product decisions and improve overall user experience.
You will be responsible for setting key performance indicators (KPIs) to measure the success of product initiatives — analyzing data to identify trends and areas for improvement. Your ability to communicate effectively with stakeholders will be crucial as you advocate for customer-centric solutions within the organization.
You will also stay abreast of industry trends and competitor offerings, ensuring that Coupang remains at the forefront of e-commerce innovation. Your insights will help shape the company's strategy and contribute to its mission of becoming Taiwan's top e-commerce platform.
Coupang provides a dynamic work environment where you can make a significant impact on the future of commerce. You will have the opportunity to work with a talented team that values creativity and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development.
Join us at Coupang, where every day is an opportunity to push the boundaries of what's possible in e-commerce. We encourage you to apply even if your experience doesn't match every requirement — your passion and commitment to customer experience are what truly matter.
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