Technical Account Manager

Who you are

You have a strong background in technical account management, ideally with experience in enterprise identity solutions. You understand the importance of customer success and are passionate about helping clients maximize the value of their technology investments. Your ability to communicate complex technical concepts clearly and effectively is one of your key strengths. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional service. You are a lifelong learner, always seeking to expand your knowledge and stay updated on industry trends and best practices. Your expertise in Okta's products and services positions you as a trusted advisor to customers, helping them navigate their identity and security challenges.

Desirable

Experience with identity management solutions or cloud technologies is a plus. Familiarity with customer success metrics and strategies will enhance your ability to drive customer satisfaction and retention. A proactive approach to problem-solving and a knack for building strong relationships with clients will set you apart in this role.

What you'll do

As a Technical Account Manager at Okta, you will be responsible for providing strategic technical guidance to customers, ensuring they understand how to leverage Okta's Workforce Identity Cloud effectively. You will collaborate with the Customer Success team to share knowledge and best practices, helping clients innovate around identity and security. Your role will involve conducting presentations and demonstrations, as well as providing ongoing recommendations tailored to each customer's unique needs. You will act as a liaison between customers and Okta's product teams, advocating for customer feedback and driving product improvements. Your expertise will help customers realize the full potential of Okta's solutions, translating technical capabilities into business value.

What we offer

At Okta, we foster a culture of inclusivity and continuous learning. You will have the opportunity to work with a diverse team of professionals who are passionate about identity and security. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building a world where identity belongs to everyone, and make a meaningful impact in the technology landscape.