Sr Software Engineer | Voice

Who you are

You have 5+ years of experience in software engineering, particularly in developing applications for cloud environments. Your expertise in Java and Kotlin allows you to build scalable and efficient solutions that enhance customer experiences. You possess a strong understanding of Object Oriented Programming principles and have hands-on experience with VoIP technologies, which is crucial for this role. Your collaborative spirit enables you to work effectively with cross-functional teams, ensuring that customer needs are met through innovative solutions.

You are familiar with Linux platforms and have experience in developing applications that require high availability and performance. Your knowledge of Kafka and Kafka Connect equips you to design robust architectures that can handle real-time communication effectively. You understand the importance of fine-tuning applications to optimize performance and ensure a seamless user experience.

You thrive in diverse environments and appreciate the value of inclusivity in the workplace. You are committed to continuous learning and improvement, always seeking to enhance your skills and contribute to the team's success. You are passionate about delivering high-quality software that meets the needs of customers and drives business value.

Desirable

Experience with AMD (Automatic Message Detection) technologies is a plus, as it plays a critical role in optimizing contact center resources. Familiarity with agile methodologies and cloud-based development practices will further enhance your ability to contribute to the team.

What you'll do

In this role, you will be responsible for developing and enhancing voice call control services that are integral to Five9's cloud contact center solutions. You will work closely with the Voice Application & Configuration Services (VACS) team to implement advanced features that improve customer interactions. Your focus will be on maintaining a 99.999% uptime for the applications you develop, ensuring that customers can rely on Five9's services for their communication needs.

You will identify and analyze customer business problems, leveraging your expertise in the VoIP domain to propose effective solutions. Your role will involve continuous enhancement of call control services, ensuring that they meet evolving customer requirements and industry standards. You will collaborate with other teams within Five9 to integrate new features and functionalities, contributing to the overall success of the company's offerings.

You will also be involved in troubleshooting and resolving issues that arise in the applications you develop, ensuring that any disruptions are addressed promptly. Your ability to communicate effectively with both technical and non-technical stakeholders will be essential in this role, as you will need to convey complex concepts in an understandable manner.

What we offer

Five9 fosters a team-first culture that values diversity and inclusion, empowering employees to be their authentic selves. You will have the opportunity to work in a collaborative environment where innovation is encouraged, and your contributions are recognized. The company is committed to providing a supportive workplace that promotes professional growth and development.

You will be part of a dynamic team that is dedicated to delivering high-quality solutions that enhance customer experiences. Five9 offers competitive compensation and benefits, along with opportunities for career advancement within the organization. Join us in our mission to transform customer interactions through innovative cloud solutions.