Senior Operations Manager, EMEA Central Operations

**About the Role** **About our team** Driver Operations, in collaboration with regional teams, leads our vision, strategy and execution for our driver-facing operations across Europe, Middle East and Africa. Operations is all about running our business on the ground and helping riders and drivers get the most out of Uber’s platform. The team is responsible for driving the growth and engagement of our driver base, and continuously improving the platform experience for our customers. **What you’ll do** We are looking for a sharp, highly motivated individual to join our team. These roles within the operations team require a combination of project management, analytical ability, problem-solving and interpersonal skills to work together with key stakeholders. You'll have the opportunity to work on both strategy and execution - taking projects from idea through to implementation. Access to vehicles is the foundation of earning on Uber. Fleet partnerships are how we scale that access globally - especially in complex, dynamic marketplaces. They also enable us to progress on our sustainability and emissions reduction goals in EMEA. As a member of the EMEA Vehicles & Fleets team, you will be primarily responsible for driving projects which promote **vehicle access and supply growth**, **improved consumer experiences**, and **Electrification**. Combined, delivering step-changes in these areas aims to directly impact accelerated growth & competitiveness in the region. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. Drive the strategy & execution for fleet growth and engagement, vehicle partnerships, and electrification 2. Work with Business Development to shape and operationalize specific partnerships, including commercials and go-to-market strategies 3. Drive key growth projects and programs that cut across supply and product types, influencing key capability development around driver recruitment, fleet utilization, and fleet expansion. 4. Work cross-functionally in a large matrixed organization by collaborating with local teams in-market, global Product teams, Business Development, Tax, Legal and other cross-functional partners to bring new and improved product and process needs to fruition. 5. Monitor, understand, and interpret fleet growth, engagement and experience metrics on the platform, and identify the root cause of risks and opportunities, propose multiple, practical solutions, and weigh tradeoffs to recommend best approach 6. Lead cross-functional initiatives by building close working relationships with the immediate regional team, as well as partners in the HQ Product and local Operations teams, assertively communicating and presenting ideas, findings and insights to assist and guide decision-making, ensuring alignment with business objectives \-\-\-\- Basic Qualifications ---- 1. 6+ years of experience in strategy, operations, consulting, finance, or general management roles. 2. Strong analytical and problem-solving skills; confident using data to make decisions and build business cases. 3. Fluency in SQL and in working with data sets using Excel, Google Sheets, etc. 4. Strategic and operational problem solving; you will craft solutions that scale to multiple markets. 5. Ability to effectively manage and prioritize complex operations that require the support of peers, other teams and external partners 6. Deliver results in a fast changing environment, while maintaining high-quality work standards. 7. Ability to interpret and present data to various audiences in an engaging and comprehensive, yet succinct manner. 8. Demonstrate optimism, respect others, and work well in a team. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreements. 9. Professional fluency in English. \-\-\-\- Preferred Qualifications ---- 1. Domain expertise in vehicles, fleets, or electrification 2. Familiarity with AI or automation tools. 3. Comfortable building models or dashboards in R, Python, or Tableau. 4. Experience working with Product teams to shape or launch new solutions. 5. Proven ability to collaborate with cross-functional teams such as Tax, Legal, or Compliance. 6. Background in central or local operations, especially managing a portfolio of initiatives. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).