Hardware Support Specialist

Who you are

You are a proactive and technically proficient individual with experience in hardware support. You understand the importance of customer satisfaction and are dedicated to ensuring that clients have a seamless experience with the technology. Your ability to troubleshoot and resolve hardware issues quickly is a key strength, and you thrive in a customer-facing role where you can make a direct impact.

You possess strong communication skills, allowing you to effectively convey technical information to non-technical users. You are comfortable working in a fast-paced environment and can manage multiple tasks while maintaining attention to detail. Your passion for technology drives you to stay updated on the latest advancements in hardware and software, ensuring that you can provide the best support possible.

Desirable

Experience in the laundry or garment care industry would be a plus, as it would give you a deeper understanding of the challenges faced by our clients. Familiarity with connected devices and payment systems is also beneficial, as you will be working with advanced management software and hardware products.

What you'll do

In this role, you will be the primary expert responsible for ensuring the successful deployment of our hardware solutions. You will work closely with clients to understand their needs and provide tailored support to help them maximize the benefits of our technology. Your responsibilities will include troubleshooting hardware issues, providing training to users, and ensuring that all systems are functioning optimally.

You will collaborate with our engineering team to relay customer feedback and contribute to product improvements. Your insights will help shape the future of our hardware offerings, ensuring they meet the evolving needs of the industry. You will also assist in the installation and configuration of hardware systems, ensuring that clients are set up for success from day one.

As a Hardware Support Specialist, you will be instrumental in building strong relationships with our clients. Your ability to communicate effectively and provide exceptional support will help foster trust and loyalty, ultimately contributing to the growth of our business. You will be a key player in our mission to revolutionize the laundry industry through innovative technology.

What we offer

At Cents, we offer a dynamic work environment where you can grow your skills and make a meaningful impact. You will be part of a passionate team dedicated to transforming the laundry industry and empowering small businesses. We provide competitive compensation and opportunities for professional development, ensuring that you can advance your career while contributing to our mission.

Join us in our journey to elevate the garment care industry and be part of a company that values innovation, collaboration, and customer success. We encourage you to apply even if your experience doesn't match every requirement — your enthusiasm and willingness to learn are just as important as your technical skills.