Senior IT Support Engineer

Who you are

You have a strong background in IT support, ideally with 5+ years of experience in a similar role. You excel at troubleshooting technical issues and providing exceptional user support, ensuring that employees have the tools they need to succeed. Your communication skills are top-notch, allowing you to guide new hires through their onboarding process and assist team members with their technical challenges. You are proactive in identifying areas for improvement within IT operations and are eager to contribute to building better systems that enhance productivity.

Desirable

Experience with various IT support tools and ticketing systems is a plus. Familiarity with cloud services and software solutions relevant to the insurance industry would be beneficial. You are adaptable and open to learning new technologies as they emerge, ensuring that you stay ahead in the rapidly evolving tech landscape.

What you'll do

As a Senior IT Support Engineer at Assured, you will be the first point of contact for technical support requests from employees. You will manage day-to-day IT operations, ensuring that all systems run smoothly and efficiently. Your responsibilities will include troubleshooting hardware and software issues, setting up new employee workstations, and providing guidance on using various software applications. You will also play a key role in documenting processes and creating user guides to streamline IT operations.

In addition to user support, you will collaborate with the IT Manager to identify and implement improvements in IT systems and processes. You will participate in team meetings to discuss ongoing projects and contribute your insights on how to enhance the overall IT experience for employees. Your role will be crucial in fostering a supportive and efficient work environment, where technology empowers everyone to perform at their best.

What we offer

At Assured, we are committed to creating a collaborative and rewarding workplace. You will have the opportunity to work with a talented team dedicated to modernizing the insurance industry through innovative technology solutions. We value your contributions and encourage you to share your ideas for improving our IT operations. While specific benefits are not mentioned, we prioritize employee well-being and professional growth, ensuring that you have the resources and support needed to thrive in your role.