Senior Product Designer, Customer Experience - Integrity

Who you are

You have 5+ years of experience in product design, focusing on user experience and customer satisfaction — you've successfully tackled complex design challenges and created solutions that enhance user interactions. Your expertise in Figma allows you to develop high-fidelity prototypes and design systems that resonate with users. You understand the importance of collaboration and have worked closely with cross-functional teams to align design strategies with business goals.

You are passionate about creating seamless customer experiences — you thrive on turning critical pain points into delightful interactions. Your background in behavioral science and AI informs your design decisions, enabling you to create solutions that not only look good but also function effectively. You are comfortable working in a hybrid environment, balancing time between onsite collaboration and remote work.

Desirable

Experience in fraud prevention or trust and safety design is a plus — you understand the nuances of designing for security and integrity in customer interactions. Familiarity with machine learning concepts can enhance your contributions to the team, as you will be involved in developing systems that protect customers from financial harm.

What you'll do

As a Senior Product Designer at DoorDash, you will be a key player in the Customer Experience & Integrity team, focusing on enhancing user interactions across the platform. You will collaborate with product managers, engineers, and other designers to develop strategies that prioritize user experience while ensuring the integrity of our services. Your role will involve conducting user research to identify pain points and iterating on designs based on feedback and data.

You will create wireframes, prototypes, and high-fidelity designs that communicate your vision effectively — your designs will be instrumental in shaping the customer journey and ensuring a seamless delivery experience. You will also participate in design reviews, providing constructive feedback to peers and helping to elevate the overall quality of design within the team.

In this role, you will have the opportunity to work on innovative projects that leverage AI and behavioral science — you will be at the forefront of developing solutions that not only meet user needs but also foster trust and safety in every transaction. Your contributions will directly impact millions of customers, making their experiences with DoorDash more enjoyable and secure.

What we offer

DoorDash provides a dynamic work environment where you can thrive and grow as a designer. You will have access to resources and support to help you develop your skills further. The company values collaboration and encourages you to share your ideas and insights with the team. You will be part of a mission-driven organization that prioritizes customer satisfaction and integrity in every aspect of its operations.

We offer competitive compensation and benefits, including flexible work arrangements that allow you to balance your professional and personal life. Join us at DoorDash and be part of a team that is dedicated to enhancing the customer experience and building trust in our platform.