Senior Service Reliability Engineer

Who you are

You have a strong background in Site Reliability Engineering, with a focus on reliability, resilience, and system performance. Your experience includes conducting SRE and Disaster Recovery maturity assessments, and you are adept at engineering automation solutions using tools like Ansible to replace manual workflows. You understand the importance of shared responsibility and are committed to fostering a collaborative culture that meets and exceeds reliability and business objectives.

You have a proven track record of improving site reliability through mechanisms and architectures that enhance fault tolerance and reduce Mean Time to Recovery (MTTR) and Mean Time to Detection (MTTD). You are skilled in integrating observability automation into CI/CD pipelines and have experience handling production incidents, leading client communication, and creating root cause analysis documentation. Your ability to monitor the performance of production systems and improve scaling to meet Service Level Agreements (SLA) and Service Level Objectives (SLO) is a key asset.

You thrive on proactive improvements rather than reactive fixes, and you are at the forefront of cost optimization, automation, and scalable solutions. Your expertise will play a crucial role in streamlining operations, boosting efficiency, and ensuring systems grow with clients’ needs. You are excited to join a team that values curiosity, innovation, and purpose.

Desirable

Experience with additional automation tools and monitoring solutions will be beneficial. Familiarity with cloud infrastructure and a strong understanding of incident response processes will enhance your ability to succeed in this role.

What you'll do

As a Senior Site Reliability Engineer at ThoughtWorks, you will take a lead role in championing the principles of Site Reliability Engineering within the DAMO service line. You will conduct SRE and Disaster Recovery maturity assessments to identify areas for improvement and implement strategies to enhance operational efficiency. Your responsibilities will include engineering automation solutions using Ansible to streamline workflows and improve site reliability.

You will own and manage the current manual Disaster Recovery process and pipeline, ensuring that it meets the evolving needs of the organization. Your role will involve driving the integration of observability automation into the CI/CD pipeline, which is essential for maintaining high performance and reliability in production systems.

Handling production incidents will be a critical part of your job, where you will lead client communication and create thorough root cause analysis documentation. You will monitor the performance of production systems, working closely with application development teams to improve scaling and meet SLA and SLO targets.

Your focus will be on proactive improvements, allowing you to contribute to the evolution of operations from traditional methods to a more customer-focused and agile approach. You will cultivate a collaborative culture within the team, emphasizing shared responsibility and a commitment to continuous improvement.

What we offer

At ThoughtWorks, you will be part of a dynamic team that thrives on curiosity and innovation. We offer a supportive environment where you can grow your skills and make a significant impact on our clients' success. You will have the opportunity to work on cutting-edge projects that challenge you and allow you to develop your expertise further. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.