Experience Advocate

Who you are

You are someone who takes pride in delivering exceptional customer support and understands the importance of empathy and integrity in every interaction. You thrive in a fast-paced environment and are comfortable navigating multiple communication platforms to assist customers effectively. Your ability to de-escalate tough situations and provide clear, accurate information makes you an invaluable asset to the team. You are eager to learn and develop your expertise in real estate, ensuring that you can guide customers through their most significant financial decisions with confidence.

What you'll do

As an Experience Advocate at Opendoor, you will be the face and voice of the company, handling the sophisticated needs of our customers. Your day will involve responding to incoming calls and written communications from customers, agents, and partners, providing them with the information they need about the home-buying and selling process. You will own tough customer interactions, gathering detailed information and developing pathways for effective communication. Collaborating with internal stakeholders will be a key part of your role, as you work to resolve customer issues and improve the overall customer experience. You will continuously develop your knowledge of the real estate industry, ensuring that you can provide accurate and helpful guidance to customers.

What we offer

At Opendoor, we are committed to building a modern system of homeownership that empowers people to buy and sell homes on their own terms. We offer a supportive work environment where you can grow your skills and develop real estate mastery. You will have the opportunity to make a meaningful impact on the lives of our customers as you help them navigate one of the most significant decisions of their lives. Join us in our mission to redefine the homeownership experience and be part of a team that values integrity, empathy, and collaboration.