Senior Salesforce Architect (Agent and Channel Experience)

Who you are

You have extensive experience as a Senior Architect, ideally with a focus on Salesforce, and you thrive in collaborative environments. Your ability to work efficiently and adapt to evolving challenges sets you apart. You are committed to delivering simple, sophisticated solutions that meet business needs and enhance user experiences. You have a proven track record of leading high-impact projects from inception to completion, ensuring alignment with company goals and measurable results. Your technical leadership is complemented by strong soft skills, allowing you to effectively communicate with stakeholders across various teams.

Desirable

Experience with financial services or similar industries is a plus, as is familiarity with agile methodologies. You are comfortable navigating complex technical landscapes and can mentor others in best practices for Salesforce optimization. Your passion for continuous learning and growth in both technical and interpersonal skills makes you an ideal fit for this role.

What you'll do

In this role, you will own and optimize Salesforce as the primary platform for enhancing the Agent and Channel Experience. You will collaborate closely with Business Systems, Engineering, Product, and Operations teams to craft and deliver technical solutions that address business challenges. Your leadership will guide a team of system leads, shaping the technical strategy for platform improvements and project execution. You will be responsible for ensuring that each initiative aligns with Affirm's goals and delivers measurable results, contributing to the company's explosive growth.

You will lead high-impact projects, working with cross-functional teams to identify opportunities for improvement and implement solutions that enhance the efficiency and effectiveness of service agents. Your role will involve analyzing current systems, proposing enhancements, and overseeing the implementation of new features and functionalities. You will also play a key role in stakeholder engagement, ensuring that all parties are informed and aligned throughout the project lifecycle.

What we offer

At Affirm, you will be part of a mission-driven team that is reinventing credit to make it more honest and friendly. We offer a collaborative work environment where your contributions will have a direct impact on our growth and success. You will have the opportunity to work on meaningful projects that transform the way our service agents thrive, all while being supported by a culture that values honesty and trust. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.